Shipping Policy – Vivi Baby Mart

Effective Date: December 26, 2024
Address: 98 S Main St, Homer, New York (NY)
Phone Number: (607) 749-7894
Email: info@vivibabymart.com
Website: vivibabymart.com

At Vivi Baby Mart, we are committed to delivering your children’s products in a timely and secure manner. This Shipping Policy outlines the procedures, fees, and expectations regarding the shipment of your order. By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations:

We currently ship to the following locations:

  • United States (Domestic) – All 50 states, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. For international orders, please contact us at info@vivibabymart.com to confirm availability and shipping fees.

2. Processing Time:

  • Order Processing:
    Orders are typically processed within 1-2 business days from the time they are received. Please allow additional processing time during peak seasons or holidays.

  • Processing Hours:
    Our office hours for processing orders are Monday through Friday, from 9:00 AM to 6:00 PM EST. Orders placed after business hours will be processed on the next business day.

  • Order Confirmation:
    Once your order has been processed, you will receive an email confirmation with your order details and shipping information.

3. Shipping Methods and Delivery Times:

We offer the following shipping methods for domestic orders:

  • Standard Shipping:
    • Estimated delivery time: 5-7 business days
    • Available to all U.S. states
  • Expedited Shipping:
    • Estimated delivery time: 2-3 business days
    • Available for an additional fee, depending on the size and weight of the order
  • Two-Day Shipping:
    • Estimated delivery time: 2 business days
    • Available for an additional fee
  • Next-Day Shipping:
    • Available for urgent orders, with next-day delivery to most U.S. locations.
    • Additional fees apply.

For international orders, shipping times may vary depending on the destination country. You will be provided with an estimated delivery time at checkout.

4. Shipping Fees:

  • Free Shipping:
    We offer free standard shipping on orders over $50 within the United States. This promotion is valid on most products, but some oversized items may be excluded.

  • Shipping Costs for Orders Under $50:
    Shipping fees are calculated based on the weight, size, and destination of your order. Shipping fees will be displayed at checkout before you confirm your purchase.

  • International Shipping Fees:
    Shipping fees for international orders vary depending on the country and shipping method selected. International customers will be notified of the shipping fees during checkout.

  • Additional Fees:
    Some products, especially oversized or heavy items, may incur additional shipping charges. These charges will be calculated at checkout.

5. Order Tracking:

  • Tracking Information:
    Once your order has been shipped, you will receive an email containing a tracking number and a link to track your shipment. You can also track your order status through your customer account on our website.

  • Shipping Updates:
    If there are any delays or issues with the delivery, you will be notified via email. You can also contact our customer support team for assistance.

6. Shipping Restrictions:

  • PO Boxes and APO/FPO Addresses:
    We can ship to PO Boxes and APO/FPO addresses within the United States, but please be aware that these orders may experience longer delivery times.

  • Oversized Items:
    Some larger items, such as furniture or bulky equipment, may require special shipping arrangements. We will notify you if your order requires special handling or additional shipping charges.

  • Delivery to Remote Areas:
    Delivery to remote or rural areas may incur additional shipping costs or longer delivery times. You will be informed at checkout if these fees apply to your order.

7. Delivery Issues:

  • Lost or Damaged Packages:
    Vivi Baby Mart is not responsible for packages lost or damaged after they have been delivered to the provided shipping address. However, we work with our carriers to resolve issues quickly.

    If your package is lost or damaged during transit, please contact us immediately at info@vivibabymart.com so we can assist in filing a claim with the carrier.

  • Incorrect Address:
    Please ensure that the shipping address you provide is correct. If the package is returned due to an incorrect address, you will be responsible for any additional shipping costs to resend the package.

8. International Shipping Details:

  • Customs and Import Duties:
    International orders may be subject to customs fees, taxes, and import duties based on the destination country. These charges are the responsibility of the customer, and Vivi Baby Mart has no control over them. Please check with your local customs office for more information about possible duties or taxes.

  • Delivery Delays:
    International orders may experience delays due to customs processing. Vivi Baby Mart is not responsible for any customs delays that may occur.

9. Shipping Address Changes:

Once an order has been processed and shipped, we are unable to change the shipping address. If you notice an error in the shipping address, please contact us immediately at info@vivibabymart.com. We will make every effort to accommodate address changes before the package is dispatched.

10. Customer Support:

If you have any questions or concerns about your order or shipping, please do not hesitate to contact our customer support team. We are here to help!

Our customer service team is available Monday through Friday, from 9 AM to 6 PM EST.

Vivi Baby Mart reserves the right to modify this Shipping Policy at any time. Any changes will be reflected on this page, so please review it periodically for updates.

Thank you for choosing Vivi Baby Mart for your children’s product needs. We appreciate your business and look forward to serving you!