Refund and Returns Policy for Vivibabymart.com

Effective Date: December 26, 2024

At Vivibabymart.com, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a clear and transparent refund and return process to ensure your experience is smooth and hassle-free.

1. Returns

We accept returns for most items under the following conditions:

  • Timeframe: Returns must be made within 30 days from the date of delivery.
  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Non-returnable Items: Some items are non-returnable, including personalized products, perishable goods, and gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Send an email to info@vivibabymart.com or call (607) 749-7894 to request a return.
  • Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Once your return request is approved, you will receive a return authorization number along with detailed instructions for returning the item.

3. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect item.
  • Return Shipping Method: Please ship the item back securely using a trackable shipping method. We recommend using a carrier that provides tracking information to ensure the safe return of the item.

4. Refunds

Once we receive your returned item, we will inspect it to determine if it meets our return criteria. Upon approval:

  • Refund Processing: Refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: If the returned item is not in its original condition or is damaged, we may issue a partial refund.
  • Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to our error, such as receiving the wrong or defective item.

5. Exchanges

We only offer exchanges for defective or damaged products. If you received a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will arrange for an exchange at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund within the expected time frame:

  • Check with Your Bank: Refunds may take additional time to be reflected in your bank account or on your credit card statement.
  • Contact Us: If you still have not received your refund, please contact us at info@vivibabymart.com or call (607) 749-7894 for assistance.

7. Non-returnable Items

The following items are non-returnable:

  • Personalized or custom products
  • Perishable goods (e.g., food, flowers)
  • Gift cards
  • Opened or used products

8. Contact Us

If you have any questions about our refund and return policy, or need assistance with a return or refund, please contact us:

Thank you for shopping at Vivibabymart.com! We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.