Payment Policy – Vivi Baby Mart

Effective Date: December 26, 2024
Address: 98 S Main St, Homer, New York (NY)
Phone Number: (607) 749-7894
Email: info@vivibabymart.com
Website: vivibabymart.com

At Vivi Baby Mart, we are committed to ensuring that your shopping experience is both safe and convenient. Our Payment Policy is designed to provide clarity on how payments for children’s products are processed. By making a purchase with us, you agree to the terms outlined below.

1. Accepted Payment Methods:

We strive to offer a range of secure and convenient payment options to make your shopping experience as seamless as possible. The following payment methods are accepted on our website:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Online Payment Platforms:

    • PayPal
    • Apple Pay
    • Google Pay

  • Bank Transfers:

    • Available for larger orders. Please contact us directly at info@vivibabymart.com to arrange payment via bank transfer. Note that payment processing via bank transfer may take longer.

  • Gift Cards:

    • We accept Vivi Baby Mart Gift Cards. These cards are available for purchase on our website and can be redeemed during checkout.

2. Payment Process:

  • Order Confirmation:
    Once you have selected your products and proceed to checkout, you will be asked to enter your payment details. After successfully submitting your payment information, we will process your order.

  • Payment Authorization:
    Your payment will be authorized by your chosen payment method. Please ensure that all billing information provided is accurate and complete to avoid delays in processing your order.

  • Order Completion:
    Orders will only be processed and shipped once payment has been successfully received. A confirmation email will be sent to you once the payment has been verified, and your order has been finalized.

  • Delayed or Failed Payments:
    In the event that a payment is delayed or fails, our customer service team will contact you to resolve the issue. If we do not receive a valid payment within 7 days, the order may be canceled.

3. Billing Information:

  • Accuracy of Billing Information:
    To ensure that your payment is processed without any delays, please provide accurate billing information, including your full name, address, email address, and correct payment details.

  • Address Verification:
    All transactions are subject to verification. We may request additional information or clarification to confirm the details of your order and payment. Failure to provide this information may result in a delay in processing your order.

4. Currency and Taxes:

  • Currency:
    All transactions on our website are processed in U.S. Dollars (USD).

  • Sales Tax:
    Sales tax is calculated based on your shipping address and the prevailing tax rates in New York State. The applicable sales tax will be displayed during the checkout process and will be added to your total order cost.

5. Order Confirmation and Receipts:

  • Email Confirmation:
    After your order has been successfully placed and payment has been received, you will receive an order confirmation email containing the details of your purchase. This email serves as your receipt.

  • Invoice:
    An itemized invoice will also be included in your confirmation email. If you need a physical copy of the invoice, please contact our customer support team.

  • Tracking Orders:
    Once your order has been shipped, a tracking number will be sent to you via email. You can use this number to track the progress of your shipment.

6. Refunds, Returns, and Cancellations:

  • Refund Policy:
    Refunds are governed by our Return and Refund Policy, which is available on our website. Refunds will be processed to the original payment method, and please note that processing times may vary depending on your bank or payment provider.

  • Cancellations:
    If you wish to cancel an order, please contact our customer support team as soon as possible. Orders that have already been processed and shipped cannot be canceled. You may initiate a return upon receipt of the product, in accordance with our Return Policy.

  • Defective or Damaged Products:
    In the event that you receive a defective or damaged product, please contact us immediately. We will arrange a return and offer a replacement or refund, as per our Return Policy.

7. Security:

  • Data Protection:
    We take the security of your personal and payment information seriously. Vivi Baby Mart uses state-of-the-art encryption and secure payment gateways to ensure that all transactions are conducted safely. Your credit card and payment details are never stored on our servers.

  • PCI-DSS Compliance:
    We are fully compliant with the Payment Card Industry Data Security Standards (PCI-DSS) to protect your sensitive information during every transaction.

  • Fraud Prevention:
    We implement strict measures to prevent fraudulent activities on our website. We reserve the right to cancel orders or suspend accounts if we suspect any fraudulent behavior or unauthorized use of payment methods.

8. Late Payments and Outstanding Balances:

  • Outstanding Payments:
    In cases where a payment is not processed successfully, and you fail to settle the outstanding balance within 7 days, Vivi Baby Mart reserves the right to cancel the order or take further actions to recover the amount due.

  • Interest and Fees:
    Vivi Baby Mart does not charge interest or fees on late payments, but repeated issues with payment may result in restrictions on your ability to make future purchases on our website.

9. Customer Support:

If you have any questions or concerns regarding our Payment Policy, or if you experience any issues with processing your payment, please feel free to contact our customer support team. We are here to assist you.

Our customer service team is available Monday through Friday, from 9 AM to 6 PM EST. We strive to respond to all inquiries within 24-48 hours.

This Payment Policy is subject to change, and any updates will be reflected on our website. We recommend that you review this policy regularly to stay informed about any modifications.

Thank you for choosing Vivi Baby Mart for your children’s product needs. We are grateful for your business and look forward to serving you again in the future.